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FAQs

Support

For application questions or any support issues, please contact us at support@dipticapp.com.

FAQs

What size are the output images that are emailed or saved to the Camera Roll?
Normal— Final images are 1024 by 1024 pixels.
High Resolution— New in Version 2.0. Dynamic resolutions based on device camera size:

  • iPhone 4: 2592 x 2592
  • iPad gen 1, iPhone 3GS, iPod gen 3, iPod gen 4: 2048 x 2048
  • iPhone 2G, iPhone 3G, iPod gen 1, iPod gen 2: 1600 x 1600

What kind of image adjustment controls are available?
We currently provide controls to adjust brightness, contrast, and saturation.

What does “Mirror Image” do?
When you click “Mirror Image” on the Transform screen, your photo gets flipped horizontally. If you want to mirror or flip your image vertically, click “Rotate 90 Degrees” two times, then click “Mirror Image.”

When I click “Rotate 90 Degrees” what happens?
Your selected image rotates 90 degrees clockwise.

How do I start over?
Go to the Layout screen and click the “Clear” button in the top right corner.

What are those colored boxes on the border control popup?
On computer screens, colors are made by mixing different amounts of red, green and blue. When all three are “0″ you get black, and when all three are “255″ you get white (we made shortcuts for those, too). To get a shade of gray, just set all three to the same value, somewhere in the middle. Play with the sliders on the border popup to see how they mix together to make any color you can imagine!

When I’m trying to adjust the position of my photo, sometimes it seems to “jump back” to a different position. Why is that?
The panels for each layout have a set size, kind of like a window that displays part of your photo so we can merge the two (or three) together. We’ve designed it so that you’ll never have a blank or empty area showing in any of the panels. When your photo “jumps back” to a different position, it’s because otherwise there would have been a blank area showing.

How do I get my images into the Diptic Flickr Community Pool?
All you need is a Flickr account and to join our group. A basic account is free. Once you have an account, visit our group and click the “Join?” link at the top of the page. Once you’re a member, you can add any image you create with Diptic to the group pool. You can use the Flickr website, or any of several Flickr apps to upload your photos.

Version Notes

Current version: 2.0

Release Notes

Features:

PRETTIER PIXELS!
New high resolution export! We added the ability to save images in higher resolution — satisfaction for pixel peepers everywhere.

UI FACELIFT!
We consolidated the interface and improved the informational and export screens. It just makes more sense!

RECTANGULAR REVOLUTION!
The new Expandable Layouts in-app purchase allows you to adjust the dimensions of your Diptics. Using the slider, you can easily create compositions in a variety of formats — standard square shapes, rectangular formats in standard 4×16 or 9×16 ratios, or any custom size you prefer. This new feature allows even more artistic control and flexibility.

Previous Version: 1.1

Release Notes

Features:

  • Quadtics! Now users can tell their stories with up to four images.
  • 14 New Layouts! 19 Total. All accessible from the revamped Layout Selection.

iOS 4 Specific Features:

  • Retina Display for iPhone 4
  • Multitasking and state-saving for 3GS and iPhone 4

Also includes minor bugfixes and performance improvements

Supported Devices
iPhone and iPod Touch running OS 3.0 or greater, and iPad.

Previous version: 1.0

Release Notes
Initial release.

Supported Devices
iPhone and iPod Touch running OS 3.0 or greater, and iPad.

App Support

Need help? We would be happy to assist you! Please contact us at the following email address:

support@dipticapp.com

Contact Us

Contact Us

Diptic was created by Peak Systems, a privately held company located in Seattle, WA.

For more information about our company and our services, please visit our website.

Peak Systems
1301 5th Avenue
Suite 1225
Seattle, WA 98101

Telephone: (206) 659-7325
Fax: (206) 623-1280

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Privacy Policy

Privacy Policy

Application
The Diptic application collects absolutely no information on users or their photos and diptics. Your privacy is guaranteed.

Website
The dipticapp.com website uses Google Analytics to track usage. All information about users, their browsers and operating systems, and any other data is completely anonymous and is used for site improvements only.

Email
When you email us for support, you can rest assured that we won’t use you email address for any purpose other than to help you out. We do not share or sell email addresses.

Social Networking Sites
We participate in social networking via Twitter, Facebook and Flickr. Each site maintains its own privacy policy.